Areas where customer wants help
Understanding my PC
Word Processing (e.g., Word)
Student's experience level
Low
Student's goals
General capabilities
Customer understands that pros pay to quote
I understand
Desired lesson frequency
More than once a week
Day preference
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Time preference
Morning (9am - noon)
How would you like to meet with the Professional?
At the customer location
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